Returns are accepted within 14 days of you receiving your item. Please notify us before returning your order. Items sent back to us without first requesting a return will not be accepted. All returns must be returned to our return address supplied, in the same condition as received within 30 days.
Buyers are responsible for return postage costs, unless agreed before the return is processed.
We will of course endeavour to deal with all returns as soon as possible, but through busy periods we may require a maximum of 7 working days to process.
Exceptions / non-returnable items Certain types of items cannot be returned, like wholesale purchases, perishable goods or custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items, or gift cards.
Wholesale purchases are considered business-to-business (B2B) transactions and are therefore exempt from our returns policy, except where goods are faulty or do not match their description.
Please get in touch if you have questions or concerns about your specific item or order.
Refunds We will notify you once we’ve received and inspected your return, and let you know the next steps. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
Return address: We will supply the return address and any other relevant information / labels upon request.
Please do not hesitate to contact us with any issues or enquiries.
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